Solutions on Cloud

Delivering consistent operations management and predictable results by following ITIL best practices, and provide tooling and automation to increase business efficiency. Implementing Cloud best practices to maintain infrastructure, helping businesses reduce business’s operational overhead and risk.

Customer SLA

BUSINESS BASICS

  • IT Service Desk
  • 9x5 support on email & phone
  • Limited ticket support

REACTIVE

BUSINESS PREMIUM

  • IT Service Desk
  • 24x7 Support for Severity 1
  • Lower severity: 9x5 support
  • Shared Solution Architect
  • Unlimited tickets

PROACTIVE

ENTERPRISE

  • IT Service Desk
  • 24x7 Support for Severity 1 and Severity 2
  • Lower severity: 9x5 support
  • Dedicated Solution Architect
  • Unlimited tickets
  • Cloud Management & Advisory services

PREDICTIVE

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